CREATE A POSITIVE BRAND IMAGE
With a world class, fully automated, Captivate on hold service.
From freemium “music only” playlist selections … through a choice of premium voice recording
packages and caller self service packages … To a suite of optional, automated daily content
and timed holiday greetings packages. Custom create your own unique brand experience.
Captivate on hold is subscribed to by brands on 4 continents, endorsed by Microsoft, Cisco, and
other top OEM’s, is hardware free, and compatible with all of the latest IP phone systems and
UC platforms.
Exclusive features designed in-house by our team of telephony experts
Innovative
Captivates voice activated “call back / call survey”, “on hold Quiz”, “On hold Jukebox” and “text a brochure” features are endorsed and deployed by the world’s top UC Platforms…
Fresh Content
Daily and weekly changing content clips encourage active listening and enhance caller engagement. Choose from 14 categories of premium daily content and timed holiday greetings.
Dynamic
All Captivate playlists are shuffled at client defined intervals. Individual messages can be locked in any playlist position – or timed to play more often.
Fast and Reliable
Time individual promotions to start and stop playing at any date. New audio uploads automatically, with continuous system “handshake” monitoring
Future Fit
Cloud based connectivity ensures seamless compatibility with all of the latest Hosted and on-premise IP and UC phone platforms, including MS Teams, Cisco Broadworks, Genesys, 3CX and more
Trusted by Businesses Worldwide
A-List Villas & Chalets
When A-List Villas was formed in 2018 in the United Kingdom and France, we knew that our very discerning clientele would expect the best at every touchpoint with our business. After extensive global research, we discovered the best customer experience on any telephone service was from Captivate Connect. A few online meetings later, the Captivate team had the system set up and all recordings completed in English and French. Captivate Connect is the best company in the world in the telephone and recording space. To impress your customers – call Captivate Connect.
City of Stirling
Over two years ago, the City awarded the contract to Captivate due to their great customer service, value for money and quality of work. The turnaround times are particularly appreciated, given that we often need to change messages quickly to suit the current environment. The customer service has been exceptional and we have been able to rely on Captivate and have peace of mind that our customers will receive the right messages.
Professionals
Captivate Connect have always given a first class service, their staff are always willing to help and are constantly looking for ways to improve their service to clients. I wouldn’t hesitate in recommending them as a quality service provider.
Contact Us
South Africa Office
40 Redwing, Durban South
KwaZulu-Natal, 4004