The effect coronavirus had on business that no one expected
Captivate Connect CEO, Mark Horwood’s interview with 2GB radio on how Coronavirus has caused on hold times to skyrocket across Australia and what businesses are doing to manage this.
Why call recording is a must for business
Why all business owners need to record phone calls MARK HORWOOD JULY 31, 2020 State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Business owners, staff and customers should embrace having their calls recorded because everyone benefits. Read more…
Self service while you wait on hold is now available!
Captivate Connect is leading the world in phone audio solutions. The team continuously works to create new solutions and improve existing systems to ensure your business’s uniqueness. This video shows an innovative tool you can implement today to further improve the customer experience.