An IVR (Interactive Voice Response) or Auto-Attendant message, is a voice recording that is permanently copied into the phone system, presenting the caller with key press options for the transfer of their call directly to the department which can best assist them, a staff member, or the central switchboard.
IVR voice recordings are widely deployed for call surveys, welcome messages, broadcast announcements and self-service options.
Welcome IVR: Auto answering incoming calls with a professionally voiced welcome message ensures brand consistency, and reflects a high level of professionalism
After Hours IVR: Auto answering incoming calls outside of normal business hours with a professionally voiced message, reminds callers of trading hours, after-hours contacts, or a number for emergencies.
Call survey IVR: Interactive voice message sets which allow callers to rate agent performance or customer experience by key input or voice recognition
Self Service IVR: Interactive voice message sets which allow callers to interact by keystroke or voice recognition, to retrieve account information or service data.
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IVR System Demo