A Captivate on hold custom message service creates a golden opportunity to strengthen brand awareness and convey key product information to waiting callers in the phone channel, using a set of high quality, individually produced, professionally voiced and expertly mixed brand messages.
Cloud based virtual playlists allow multi-site brands to air any custom message in any branch or PBX queue. All messages within each playlist are shuffled daily or more, can be timed to start and stop automatically, and can be played more often in the loop for greater exposure.
All Captivate on hold virtual playlists are remotely managed, and all approved service changes or message updates are automatically delivered directly to the phone system.
Give voice to your brand
New messages or playlist changes are uploaded directly to any phone system, with all included fresh content updating automatically at preset intervals – No need to do anything yourself!
Cloud based file delivery removes the need for human intervention, resulting in the shortest and most accurate message change timeline possible.
The Captivate Connect audio rotation platform is designed to bolt on effortlessly to even the most advanced and proprietary of hosted and UC phone systems.
Device free and scalable across an unlimited number of branches in any geo location. Shared audio messages are instantly cloned and customized for branches with site specific messaging requirements.
Transform passive listeners into active listeners using the automated “Fresh Content” add on, or use the timed/pre-recorded “holiday Greetings” add-on to automatically let callers know your trading status on an upcoming public holiday.
Each “Fresh Content” item is +/- 10 seconds long and can be inserted into the audio mix at any chosen frequency/interval.
With over 20 years’ experience in the industry, Captivate Connect is the worldwide technology and thought leader in On Hold Messaging, creating smooth, pleasant brand interaction opportunities in ways that make callers feel valued and well assisted, from the initial greeting to any waiting periods or interactions with the automated system.
Want to know more?
Contact Captivate Connect at 031-462 4188 or 082 488 6593 for a confidential and obligation free discussion on how to optimise the messages on hold for your business