How would you like your callers to feel when they interact with your business, or pick up the phone to contact you? Would you prefer for them to feel at ease and friendly with your Read more…
Captivate Connect exists to disrupt the traditional on hold service offerings with solutions to improve customer experience, as well as give businesses the option to stand out from the monotonous crowd. Traditional on hold is Read more…
Accenture found that 87% of organisations say that traditional service experiences no longer satisfy customers. In the increasingly commoditised world with more distractions than ever, companies have less and less time to capture the fleeting Read more…
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