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customer engagment

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7 Reasons Your Business Should Invest in an On Hold System in 2022

As 2021 wraps up and the world finds its footing with fewer restrictions, it is more important than ever to create a point of difference in your customer service. Customers no longer accept the generic and dull offerings of traditional businesses and instead expect you to go above and beyond Read more…

By captivate, 4 years1 December 2021 ago

The Customer Engagement Problem and The Digital Solutions

What is customer engagement? HubSpot says that “Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer.” This extends beyond the bounds of a customer making a purchase and encompasses every touchpoint- from the first interaction with the business to well beyond Read more…

By captivate, 4 years20 October 2021 ago
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